Velocity Global

Welcome to the support center

From here, you can contact several teams across the company. Select one of the teams below to make a request. Enter the details of your request to submit it. If you're unsure, contact the IT team on Slack.

Featured portals

  1. Velocity Global IT Services

    Submit a request via our support portal or reach out to us on Slack.

  2. Velocity Global BI

    In the Velocity Global BI portal, you can submit a request to the BI team. Example requests include: close MCP onboarding or offboarding steps, report a Looker bug, add a field to Looker. If you aren’t sure where to go, this is usually the best place to start!

  3. Velocity Global DevOps

    In the Velocity Global DevOps portal, you can submit requests to the DevOps team. Common requests include: CXP Training, Okta issues, Monitoring, Database, and CloudFlare. If you aren’t sure where to go, this is usually the best place to start!

  4. Velocity Global Finance

    In the Velocity Global Finance portal, you can submit requests to the Finance team. Common requests include: ACH debit requests, Client Deposit/Credit Memo Refunds, and ICP Bank Setup. If you aren’t sure where to go, this is usually the best place to start!

  5. Velocity Global Privacy

    In the Velocity Global Privacy portal, you can submit requests to the Privacy team. Common requests include: Reporting Privacy Incidents, Contract Reviews, and Data Subject Access Request. If you aren’t sure where to go, this is usually the best place to start!

  6. Ask-Integrations

    In the Velocity Global Ask-Integrations portal, you can submit a request to the Velocity Global Software Integrations team. Common requests include bug reports and featured requests. The Customer Integrations team works to integrate Velocity Global software with other software products used by our customers, such as Greenhouse, BambooHR, Oracle, and more. We manage ACF (the Application Connector Framework) and all customer-facing integrations.

  7. Internal Apps (Superblocks)

    Submit a bug or a feature request for Internal apps (Ops Console, Payroll Console, Time Off Console, Payslip Automation, etc). If it's not a Superblocks app, then this is not correct portal for that ticket.

    If you are submitting a bug, please include as much details as possible, and if you can record a video with audio narration, that would be even better.

  8. Business Operations

    Welcome! You can raise a request for Business Operations using the options provided.

  9. Velocity Global Security Service Desk

    Welcome! You can raise a request for Security Service Desk using the options provided.

  10. Data Change Requests

    You can raise a data change request here and it will be routed to the proper team.

Suggested forms

  • Finance Service Request in Velocity Global Finance
  • Vendor Security Review in Velocity Global Security Service Desk

    Use this ticket type to request the Security Team to review a new vendor for Velocity Global. After completing this Jira form you will receive a vendor intake form via AuditBoard where the vendor security review process will be completed.

  • For access and apps in Velocity Global IT Services

    Request support for your employee account, company apps, or permission and access issues.

  • Data Change Request in Data Change Requests

    Submit a data change request through the form below. The request will be routed to the proper team for resolution.

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